Terms & Conditions

Terms & Conditions


The price payable by the client for work carried out by Omega Customs shall be in accordance with the price list in operation at the time the order is placed. Omega Customs reserves the right to amend the price list at any time without prior notice. All prices listed are exclusive of TAX. The current TAX shall NOT be added to all charges including postal charges as directed by Customs and Excise. Our normal terms of payment are payment with order. Balance due on invoice.


The placement of an order with Omega Customs and the acceptance of such an order therefore constitutes a contract subject to these terms of business. All orders shall be in writing either on Omega Customs order forms or a client's headed paper or official order form. Orders must be signed by the client or anyone else within the client's organization who is authorized to do so. Omega Customs may not accept oral instructions, but request that written confirmation be forwarded as soon as possible. Omega Customs will not accept liability for any error resulting from oral instructions which have not been confirmed in writing. 312 N. 1st Street Edwardsport, IN 47528. Orders can not be cancelled once they have been personalized, Therefore no refund is possible. Prior to production, cancellation can be made for no reason and a full refund will be made within 7 days, minus the cost of returning to you any / all personal artwork or other materials provided to us.


Work accepted by Omega Customs is on the specific understanding that under the 1988 Copyright and Patents Act and Title 17 US copyright Code, the client undertakes that he/she has obtained the copyright release or license for material submitted and will indemnify Omega Customs against any breach of the law. An order accepted by Omega Customs is on the understanding that the client assumes liability for any resulting violation of copyright in any action brought by a third party.


Where computer disks or other data storage devices are supplied to Omega Customs, it shall be the client's responsibility to retain a master copy. Omega Customs will not accept any liability for any costs of recovery, reinstatement or-origination arising from material in Omega Customs' possession being corrupted or lost in any way whatsoever. Should an order be rejected by the client for whatever reason, Omega Customs must be notified within 7 days. All material relating to the rejected order, together with the associated paperwork must be returned to Omega Customs as soon as practicable. The client shall ensure that all artwork, sketches, specifications and copy instructions supplied by the client or the client's agent shall be legible, accurate and unambiguous. The client shall indemnify Omega Customs against any resulting loss or claim in respect of any ineligibility, inaccuracy or ambiguity. Should completion of an order be delayed for any reason whatsoever Omega Customs shall not be liable to the client or any third party for losses from the delay. This does not affect your statutory rights as a consumer. All sizes quoted are approximate. Should dimensions be critical it is the clients responsibility to inform Omega Customs in writing at the time the order is placed. The client accepts that color rendition is subjective. Work which is returned on the grounds of individual color taste will be charged again at the listed price if found to be within Omega Customs' acceptability limits. Should the client require accurate color matching, a color sample must be supplied upon placement of order. Omega Customs will endeavor to color-match to a given sample. The client will accept that a 100% color match is not always possible given the variations in equipment and materials used.


The client shall indemnify Omega Customs against all reasonable third party actions, costs damages, losses and other claims of whatever nature arising out of the execution of the order in accordance with the clients instructions.


Orders are processed immediately, and production starts. Your requested completed items are dispatched within 2-3 business days, subject to current stock levels*, and payment having been received. Delivery will usually be by USPS (US mainland) or as instructed in writing by the client. Charges: in accordance with standard USPS/carrier rates. * If items are not at the time in stock your personalized gifts should still be with you in approximately 10-15 days. 


We endeavor to respond to all complaints within 2 working days.


Omega Customs is committed to protecting your privacy, and only uses the information that we collect about you Lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: Firstly, to process your order and second, to provide you with our best possible service. We do not send any mail that is not in direct connection with any current orders or accounts. We refuse to sell or pass your details to all / any marketing companies. The type of information we collect about you include;

i) Your Name ii) address iii) e-mail iv) payments details v) Ph / fax numbers We never collect sensitive information about you without your explicit consent.


The information we have will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law Our web site is maintained and updated by: Misty Petro at Omega Customs. Details / information on-line are collected by our online shopping process. The process includes the use of a SSL secure encryption server. Credit / Debit card details are forwarded to and processed by: PayPal online.